Privacy Policy

Who we are

Tipsy Pig ("we", "us") operates this store and website, powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through our Services, or otherwise communicate with us. For any privacy questions email pigs@tipsypig.co.uk.

Personal information we collect

• Contact details — name, address, billing and shipping address, phone number and email.
• Financial information — payment card details, transaction details and payment confirmation (handled by Shopify and its payment processors).
• Account information — username, password, preferences and settings.
• Transaction information — items you view, add to cart, wishlist, purchase, return, exchange or cancel.
• Communications — anything you send us via email or contact form.
• Device information — browser, IP address and unique identifiers.
• Usage information — how and when you interact with the Services.

How we collect it

Directly from you, automatically through the Services and cookies, from our service providers (including Shopify), and from partners or other third parties.

How we use it

• Provide and improve the Services — process payments, fulfil orders, manage your account, arrange shipping and returns, and tailor your experience.
• Marketing and advertising — send promotional emails and show ads (only if you've opted in where required).
• Security and fraud prevention — authenticate accounts and detect suspicious activity.
• Customer support — respond to your questions.
• Legal reasons — comply with applicable law and respond to valid legal process.

Who we share it with

We share personal information with Shopify, our payment processors, shipping carriers, email and analytics providers, and other vendors who help run our business — only as needed to provide the Services. We may also disclose information to comply with legal obligations or to protect our rights. We never sell your data.

Cookies

We use essential cookies to make the site work (cart, login) and optional analytics/marketing cookies to improve and promote the Services. You can accept or decline optional cookies via the banner on your first visit, and change your mind any time by clearing site data in your browser.

Your rights

Depending on where you live, you may have rights to access, correct, delete or port your personal information, to object to or restrict certain processing, and to withdraw consent. You can unsubscribe at any time via the link in every marketing email. To exercise any right, email pigs@tipsypig.co.uk and we'll respond within 30 days.

Retention

We keep your personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes and enforce our agreements.

Updates

If we change this policy in a meaningful way, we'll update the date above and, where appropriate, let you know by email.